Cancellation and refund policy

01

The time we use

All deadlines are measured backwards from the scheduled pickup date and time in Saudi Arabia local time shown in the booking. Flight landing time is not used unless it is also the confirmed pickup time.

02

More than 48 hours before pickup: free cancellation

Cancel more than 48 hours before the scheduled pickup and no cancellation fee is charged for that journey. Any refundable amount is returned to the original payment method.

03

From 24 to 48 hours before pickup: 10%

A cancellation charge of 10% of the affected journey price may be deducted, with the remaining 90% refunded.

04

Less than 24 hours before pickup: 15%

A cancellation charge of 15% of the affected journey price may be deducted, with the remaining 85% refunded.

05

Why a late cancellation charge exists

Work begins soon after a request is paid: the team reviews the route, capacity, flight or hotel details, contacts suitable partners and protects availability. Late cancellation can leave real administration and supplier commitments that cannot be reused. The bands are intended to reflect that work, not punish a customer. If the recoverable direct loss is lower, or applicable law requires a different result, the charge will be reduced accordingly.

06

Changes and rescheduling

A reschedule is a requested amendment, not an automatic cancellation. We reprice it using current availability and tariffs. If the new journey cannot be accepted, the original booking remains in force unless cancelled under this policy. Material changes may require payment of a difference or a partial refund.

07

If we or the partner cannot provide the service

If the confirmed service cannot be supplied and no suitable alternative is accepted, the affected transport is refunded in full. Where disruption is outside reasonable control, we will communicate practical options and apply statutory rights.

08

No-shows and unusable information

A passenger who does not attend the confirmed meeting place, cannot be contacted, supplies a materially wrong date, time or location, or arrives with unsafe or undisclosed requirements may lose more than the ordinary cancellation band where the full partner commitment has been incurred. Each case is reviewed fairly and evidence is retained.

09

Refund method and timing

Approved refunds are submitted to the original payment method. Bank and card-network processing time is outside our direct control; the dashboard records the refund status and support can provide the transaction reference where available. We do not normally refund to a different person or bank account.

10

How to request cancellation

Use the booking dashboard or contact support@saudicabco.com with the booking reference. A request is not complete merely because a message was sent to a driver; wait for the recorded cancellation status.