01Who controls your information
Mohammad Shuaib Sakunder, a sole trader trading as Saudi Cab Co is the controller of personal information submitted through this website for the agency service. The Information Officer is Mohammad Shuaib Sakunder and can be contacted at support@saudicabco.com. The same contracting identity must be displayed at checkout and on your receipt.
02Information we collect
We may collect names, account and contact details, WhatsApp number, language and nationality, traveller and emergency contacts, exact locations, journey dates, flight or train details, passenger and luggage counts, booking history, messages, consent choices, device and security logs, refund records and partner-assignment information. Payment cards are tokenised by the payment provider; we do not store the full card number.
03Sensitive and child information
Medical, mobility, religious-journey or assistance information can reveal special-category data. We request only what is necessary to arrange safe service and rely on explicit consent or another lawful condition where required. An adult booking for a child must have authority to provide the child’s information and should give only what is needed.
04Why we use information
We use information to create accounts, verify email, quote and administer journeys, take and reconcile payment, assign partners, send essential service notices, handle amendments, cancellation and complaints, protect the service from misuse, keep required financial records, improve performance and—only with the appropriate choice—send marketing.
05Lawful bases
Depending on the activity, processing is necessary to take steps at your request or perform the contract, comply with legal obligations, pursue legitimate interests such as service security and records, or act on consent. Marketing consent and optional channel choices can be withdrawn without stopping essential booking messages.
06Who receives information
We share only the information needed with the assigned driver or transport operator, payment and refund providers, website hosting and email services, mapping and address providers, professional advisers, analytics services where permitted, and public authorities where lawfully required. A partner does not need to see the retail fare merely to operate the journey.
07UK and Saudi international transfers
Operating a Saudi journey requires relevant information to be available in Saudi Arabia. Other suppliers may process data in further countries. We assess transfer routes and use an applicable adequacy decision, contractual safeguard, exception or other lawful mechanism, with data minimisation and access controls.
08How long information is kept
We keep information only as long as needed for its purpose. Account data is retained while the account is active and then reviewed; abandoned journeys and security logs have shorter operational periods; booking, payment, refund and tax records may be retained for up to seven years where required. A deletion request does not require deletion of records that lawfully must be retained.
09Your choices and rights
Depending on the applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent. You can change optional email, web and WhatsApp preferences in your account. Essential booking, safety, security and legal notices cannot be disabled while relevant.
10Analytics, pricing and human review
Site analytics help us understand page and booking performance where the required cookie choice permits. Pricing rules use route, time, vehicle and configured demand factors to produce a quotation. Payment creates a provisional request and a person or assigned partner reviews acceptance; an automated price is not a final driver assignment.
11Security and complaints
We use access controls, encryption in transit, logs, scoped permissions and payment tokenisation, but no internet service can promise absolute security. Contact support@saudicabco.com first. UK concerns may be raised with the Information Commissioner’s Office; Saudi residents may also have rights and complaint routes under the Saudi Personal Data Protection Law.
