A fair review with evidence and escalation
Complaints policy
How to report a booking, partner, accessibility, privacy, payment or website concern and what information helps us investigate it.
Tell us promptly
For an active journey, use the urgent contact shown in the booking. For a formal complaint, email support@saudicabco.com with the booking reference, date, what happened, the outcome sought and relevant evidence. Do not publish passports, payment cards or medical documents in a public review.
What happens next
We acknowledge the complaint, preserve relevant booking and communication records, ask the assigned partner for evidence where necessary and give a reasoned response. Complex safety, payment or cross-border matters may require longer; we will provide an update rather than leave the case without a status.
Partner complaints
Partner drivers and operators are independently responsible for the live vehicle and driving service, but we investigate concerns connected with an arrangement made through us. Evidence may affect future assignment, document rechecking, suspension or removal.
Privacy and accessibility escalation
A privacy concern can be marked for the Information Officer. An accessibility complaint is reviewed for the requested adjustment, what was communicated and whether reasonable steps were taken. External statutory complaint routes remain available.
Reviews and chargebacks
A public review or card dispute does not replace direct investigation. Contact us so the underlying event can be checked. We will not require a customer to remove an honest review as a condition of exercising a legal right.
Independent rights
Nothing in this process prevents a customer from using a card-provider remedy, regulator, court, alternative dispute route or other mandatory right where applicable.
Business contacts
Offices and information contact
United Kingdom registered office
20 Wenlock Road, London N1 7GU, United Kingdom
Saudi administration office
Quartz Building, Ash Shati - Al Kurnaysh, 4th Floor, Jeddah 23412, Saudi Arabia
Information Officer
Mohammad Shuaib Sakunder โ support@saudicabco.com
Last reviewed: 26 July 2026
Useful before you book
Questions and clear answers
What evidence should I send?
The booking reference, timestamps, messages, safe photographs and a clear description are usually useful. Redact full card and identity details.
Can I complain about a partner driver?
Yes. We investigate service supplied under bookings arranged through the site and can restrict future assignments.
Ready when your route is